Warranty

Please note: Products must be used correctly in accordance with the user guides and for their intended consumer use.

Larktale Wagons and Accessories

Genuine Larktale Wagons and Larktale Accessories that were purchased in Australia have a 12 month warranty.
If you have an issue with your Larktale Wagon or Larktale Accessories, please contact us at contact@pragon.com.au immediately and we will liaise with the Larktale importer (Sunbury) for you.
Please ensure you send clear photos or a video outlining the issue.
Sunbury are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.

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Genuine Pronto Wagons and Pronto Accessories that were purchased in Australia have a 12 month warranty as outlined at https://prontostroller.com.au/pages/warranty.
If you have an issue with your Pronto Wagon or Pronto Accessories, please email contact@pragon.com.au immediately and we will liaise with Pronto importer for you.
Please ensure you send clear photos or a video outlining the issue.
Pronto are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.

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Genuine Jiffle Wagons and Jiffle Accessories that were purchased in Australia have a 12 month warranty.
If you have an issue with your Jiffle Wagon or Jiffle Accessories, please lodge a support ticket immediately via this link: Infa Group Warranty Claim
Pragon are unable to submit these details for you.
Jiffle are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.

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Genuine WonderFold Wagons and WonderFold Accessories that were purchased in Australia have a 12 month warranty.
If you have an issue with your WonderFold Wagon or WonderFold Accessories, please lodge a support ticket immediately via this link: Cool Kids Support Desk
Pragon are unable to submit these details for you.
CoolKids are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.

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Pragon accessories have a 12 month warranty.
If you have an issue with your Pragon Accessories, please contact contact@pragon.com.au immediately.
Please ensure you send clear photos or a video outlining the issue.
Pragon are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.

A pram wagon may be eligible for NDIS funding if it supports a child’s mobility, sensory needs, or community participation. Funding depends on individual assessments and whether the pram wagon is considered reasonable and necessary for the child’s disability-related needs.
Read the Blog
A Pram Wagon may be considered a specific assistive device or equipment designed to address the needs of a child with a disability. However, whether the NDIS would fund a Pram Wagon as an everyday living expense depends on several factors.
Read the Blog
There are some organisations in Australia that offer grants or funding assistance for families, particularly those with children who have disabilities, which could potentially be used to purchase pram wagons.
Read the Blog