Returns

At Pragon, our mission is to help families get out the door more often.  Therefore we use third parties to manage shipping and returns.

Larktale Wagons Returns

These are managed by Sunbury.  In the unlikely event that the wrong product has been sent (ie they have made the error), or if the product is defective, please notify Sunbury customer service within 48hrs of receiving the goods at reception@sunburynursery.com.au

Their support team will respond within 1-2 working days with a return authority. Once the goods have been returned to the address below, replacement good(s) will be sent immediately, together with a transfer for the cost of sending the goods back to Sunbury. Please do not return good(s) to Sunbury without a return authority.

Address for returning good(s);

Sunbury Nursery
4/56 Cambridge Street
Coorparoo, QLD, 4151
Australia

Phone: 07 3847 3699

In the event that the good(s) are faulty, you may request a refund. In most cases however the product(s) is replaced or repaired.  It is up to the consumer to package the item up for return, Sunbury will not be responsible for packaging return items.

Sunbury are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.

________________________________________________________________ 

Pronto Stroller and Accessories Returns

These are managed by Pronto Stroller Pty Ltd.   In the unlikely event that the wrong product has been sent (i.e. they have made the error), or if the product is defective, please notify Pronto customer service within 48hrs of receiving the goods at hello@prontostroller.com.au

In the event that the good(s) are faulty, you may request a refund. In most cases however the product(s) is replaced or repaired.  It is up to the consumer to package the item up for return, Pronto will not be responsible for packaging return items.

Pronto are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.

________________________________________________________________ 

The Jiffle Wagon and Accessories

These are managed by Infa Group.   In the unlikely event that the wrong product has been sent (ie they have made the error), or if the product is defective, please notify Pronto customer service within 48hrs of receiving the goods at customercare@infa.com.au

In the event that the good(s) are faulty, you may request a refund. In most cases however the product(s) is replaced or repaired.  It is up to the consumer to package the item up for return, Infa Group will not be responsible for packaging return items.

Infa Group are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.

________________________________________________________________ 

Veer Wagon and Accessories Returns

These are managed by CNP Brands.   In the unlikely event that the wrong product has been sent (ie they have made the error), or if the product is defective, please notify Pronto customer service within 48hrs of receiving the goods at hello@prontostroller.com.au

In the event that the good(s) are faulty, you may request a refund. In most cases however the product(s) is replaced or repaired.  It is up to the consumer to package the item up for return, CNP Brands will not be responsible for packaging return items.

CNP Brands are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.

________________________________________________________________

WonderFold Wagons and Accessories Returns

These are managed by CoolKidz. In the unlikely event that the wrong product has been sent (ie they have made the error), or if the product is defective, please notify Coolkidz customer service within 48hrs of receiving the goods at info@coolkidz.net.au

Their support team will respond within 1-2 working days with a return authority. Once the goods have been returned to the address below, replacement good(s) will be sent immediately, together with a transfer for the cost of sending the goods back to Coolkidz. Please do not return good(s) to Coolkidz without a return authority.

Address for returning good(s);

Coolkidz Australia Pty Ltd
237 Frankston-Dandenong Rd
Dandenong South, Victoria 3175
Australia

Phone: 1300 722 302

In the event that the good(s) are faulty, you may request a refund. In most cases however the product(s) is replaced or repaired.  It is up to the consumer to package the item up for return, Coolkidz Australia will not be responsible for packaging return items.

CoolKids are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.

________________________________________________________________ 

Pragon Accessory Returns

Should you encounter any issues with your Pragon accessories, please email contact@pragon.com.au for assistance.

Pragon are unable to provide refunds or exchanges where the incorrect product has been purchased, so please ensure that when you place your order, you have made a careful selection.